At Minor Modes Collection, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Exchange / Return

• Items can be exchanged or returned within 7 days of receiving your order.

• You will receive Online Store Credit equal to the product value (excluding shipping charges).

• No cash refunds are offered.

• Items must be:

  • Unused and unworn

  • In original condition

  • With all tags and labels intact

· In case of a damaged item, Customers must provide images within 24 hours of delivery.

2. Online Store Credit

Online Store Credit allows you to use the same amount toward a future purchase on our Minor Modes Collection website.

• The credited amount equals to the product value (excluding shipping charges) and it is not redeemable for cash.

• Online Store Credit will be issued within 7 days after receiving the returned items.

3. How to Request an Exchange / Return

To initiate a request:

• Email us at help@minormodescollection.com

• Include your Order ID and reason for exchange/return

Our team will guide you through the next steps.

4. Return Timeframe

• Requests must be submitted within 7 days of delivery.

• Requests made after this period will not be accepted.

5. Return Shipping Process

• Once your request has been approved, you will need to courier the item back to us.

• Return instructions will be shared via email.

6. Shipping Charges

Shipping costs are non-refundable, except in the following cases:

• You received a damaged item {Customers must provide images of damaged items within 24 hours of delivery}

• You received the wrong item/product

• Your order qualified for a free shipping promotion

In all other cases, customers are responsible for return shipping costs.

7. Non-Exchangeable Items

The following items cannot be exchanged or returned:

• Sale or discounted items.

• Accessories (if applicable)

8. International Orders

Currently, international orders are not eligible for exchange or return. All international sales are final.

9. Order Cancellation

• Orders can be cancelled within 24 hours of placement

• Email us at help@minormodescollection.com with your Order ID

10. Important Notes

• Items that are worn, used, or altered will not be accepted in exchange/return.

• Products must be returned in original packaging.

• Seasonal items (summer/winter) can only be exchanged within the same category e.g. summer items will be exchanged only with summer items.

• Exchanges are only valid for Minor Modes Collection items/products.

Exchange and Return Policy